Getting Updates From Our Animal Hospital

LeadER Animal Specialty Hospital in Cooper City understands the importance of communication. Our animal hospital will do everything we can to keep you updated and informed about your pet.  You can call us 24 hours a day for updates.  Certainly, should a change in your pet's condition occur, you will be notified at once.  Our Client Liaison is here to keep you updated.  Our goal is to give you access to your loved one in this time of need as much as we possibly can. We understand the healing process will include the love and support from you ---the family!
 


Renee, Client Liaison sending some love via text

ICU Family & Visitor Guidelines

The ICU allows 24-hour visitation – you may visit at any time. However, please understand that between the hours of 7-8 AM and 6-7:30 PM we have change-of-shift, which means that technicians and doctors will not be available. At these times, the caregivers need to share clear and accurate information with one another ---information that is essential for the care of our patients. If you do have questions for the staff outside of the change-of-shift times, please keep your questions brief. Please understand they are responsible for monitoring and giving treatments to all of our patients in a timely manner.

  • Please understand direct communication with your doctor may or may not occur at the time of visitation. However, your doctor will be informed of your visit.
  • Please limit your visit to 30 minutes so other families can visit their loved ones.
  • Please stay with your loved one. Due to privacy concerns, you will only have access to your pet and information about your pet.
  • Please turn off your cell phone during your visit.
  • No food or drink is permitted in the ICU for sanitary purposes.
  • Children under the age of 18 must be accompanied by an adult family member.
  • Please plan on gathering all family members to visit your pet at one time (maximum 2 visits) per day please.
  • Because we are a Level One Trauma unit, at the time of your arrival, you may be asked to wait dependent on the condition of other patients and/or an active emergency in the unit. Our visitation guidelines help ensure the best care is given to each patient. Please keep in mind that as an emergency hospital, unexpected situations can occur that may delay or possibly shorten your visit.

 

 


Communication with Your Regular Veterinarian

Communication with your regular veterinarian is essential to your pet's long-term care. He or she will receive an update (phone call or summary letter) within 24 hours of your pet's visit. Upon final discharge, a written summary is always sent to your veterinarian.

Samples to be submitted

In-house test results will always be discussed that same day. A member of our medical team will call you as soon as results are available. Many of these require samples be submitted all over the country for evaluation. Cytology results typically return in 1-2 business days. Biopsy results typically return in 3-7 business days. Cultures (depending on the type) typically take anywhere from 4 days to 2 weeks for results. Other tests have a variety of return times.