We will be happy to take requests for refills on prescriptions Monday-Thursday 8:00AM-5:00 PM, and Fridays 8:00AM-11:00AM. Please call the front desk, and ask to leave a message on Diana’s voicemail. Leave your name, your pet’s name, the medication and quantity. You may also leave the request with the receptionist. Kindly allow us 48 hours to fill the prescription. Most of the time, they will be ready within 24 hours, however requests coming in on Fridays may not be ready until late Monday evening. They will be ready for you to pick up at the discharge desk, and we can call you when they are ready to be picked up. If you would like a written prescription, just let us know.
PLEASE, do NOT run out of medications, especially furosemide. Think ahead, and call in a request at least 1-2 weeks BEFORE you will run out. If your pet is completely out of medication, and it is after hours, weekends or a Friday afternoon, the emergency doctors are only allowed to fill a few day’s worth of medication. We cannot promise the medications will be filled the same day, as these hours are spent dealing with emergencies. This facility is NOT a 24 hour pharmacy. IT IS YOUR RESPONSIBILITY TO MAKE SURE YOUR PET DOES NOT RUN OUT OF MEDICATIONS.
Generally speaking, patients on heart failure medications, (i.e. furosemide, enalapril, digoxin, pimobendan, etc.) should have bloodwork at least every 6 months to monitor kidney values. You may have this bloodwork done here or with your regular veterinarian, in which case they need to fax us the results. It is ILLEGAL for us to prescribe or dispense medications for a patient that we have not seen for over 1 year. If your pet does not need to come here yearly for a recheck for whatever reason, you must have your regular veterinarian fill their medications.
We can FedEx medication to your house if need be. We will need to get a credit card on file for this, and the receptionist can help you with this.