LeadER Animal Specialty Hospital in Cooper City understands the importance of communication. Our animal hospital will do everything we can to keep
you updated and informed about your pet. You can call us 24 hours a day for updates. Certainly, should a change in your pet's condition
occur, you will be notified at once. Our Client Liaison is here to keep you updated. Our goal is to give you access to your loved
one in this time of need as much as we possibly can. We understand the healing process will include the love and support from you ---the family!
Renee, Client Liaison sending some love via text
The ICU allows 24-hour visitation – you may visit at any time. However, please understand that between the hours of 7-8 AM and 6-7:30 PM we have change-of-shift, which means that technicians and doctors will not be available. At these times, the caregivers need to share clear and accurate information with one another ---information that is essential for the care of our patients. If you do have questions for the staff outside of the change-of-shift times, please keep your questions brief. Please understand they are responsible for monitoring and giving treatments to all of our patients in a timely manner.
Communication with your regular veterinarian is essential to your pet's long-term care. He or she will receive an update (phone call or summary letter) within 24 hours of your pet's visit. Upon final discharge, a written summary is always sent to your veterinarian.
In-house test results will always be discussed that same day. A member of our medical team will call you as soon as results are available. Many of these require samples be submitted all over the country for evaluation. Cytology results typically return in 1-2 business days. Biopsy results typically return in 3-7 business days. Cultures (depending on the type) typically take anywhere from 4 days to 2 weeks for results. Other tests have a variety of return times.